399 bd Responsible Gaming — your protection is our priority
Gaming is for enjoyment — not out of obligation. 399 bd believes every player can play with awareness, knowing their own limits and keeping their family in mind.
Online casino and sports betting are a form of entertainment. But when gambling gets out of control, it can cause financial and mental health problems. 399 bd always aims to ensure that playing on our platform remains a positive experience — never a burden.
Our Terms and Conditions clearly state that opening an account or placing any kind of bet at 399 bd is strictly prohibited for anyone under 21. Age is verified at registration, and additional proof may be requested in suspicious cases.
Responsible gaming is not just about playing less — it means setting your own budget, not playing beyond a set time, and not placing more bets to try to recover losses. 399 bd offers a number of practical tools to help players with this.
Remember: Gaming is not a solution to financial problems. Never bet in an attempt to recover money you have lost. Before each session, ask yourself — is this for enjoyment, or is there some pressure behind it?
Set your own limits
Before playing at 399 bd, set a weekly or monthly budget for yourself — an amount whose loss will not affect your daily life. When depositing, remind yourself that this money is set aside for entertainment, not investment.
To learn more about us, visit our About Us page — it covers 399 bd's values and responsible business practices.
Protecting family and minors
If there are children or teenagers in your home, make sure they cannot access your account. Keep your password private and log out after playing. Discuss this within the family so that everyone stays aware.
If you have any doubts, our FAQ page has more information on responsible gaming.
Tools to keep yourself in control
399 bd provides several voluntary limit-setting options for players — because making the right decision is your right.
Deposit limit
Decide in advance how much you will deposit each day or each week. Contact the support team via live chat and they will help set the limit for you.
Session time limit
Instead of playing for long stretches, set a time limit for yourself. Taking breaks helps you stay clear-headed and make better decisions.
Self-Exclusion
If you feel you need a break for a while, you can request that your account be temporarily suspended for a set period. Options range from 30 days to a longer-term closure.
Bet limit
Keep a personal limit on the maximum amount you bet in each session. After a significant loss, lower that limit further.
Direct support
Contact us any time via 24/7 live chat. Tell us your situation in Bengali and we will help you take the right steps.
Opt out of promotions
If you do not want to receive bonus or promotional messages, let the support team know. Promotional communications can be turned off for your account.
Recognise the warning signs
If any of the following signs appear in your behaviour, stop and seek help.
Chasing losses
Placing bets repeatedly to try to recover money you have lost — this is the most common sign of problematic behaviour.
Hiding from family and friends
A tendency to conceal how much you are gambling or how much you have lost from the people close to you.
Going beyond your set budget
Consistently depositing or betting more than the limit you set for yourself.
Disruption to daily life
Prioritising gaming over work, studies, or family responsibilities.
Gambling with borrowed money
Taking loans or breaking into savings to fund gambling.
Restlessness when unable to play
Feeling stressed or irritable when you cannot access or play.
Ways to get help
Do not face it alone — seeking support from family, friends, or a professional counsellor is a sign of strength.
399 bd support team
Our 24/7 live chat and email support are available in Bengali and English. Contact us now for self-exclusion, limit setting, or account closure.
Email: [email protected]
Family and close ones
Talk openly with your family. Let someone you trust know your situation. Reaching out to those close to you instead of trying to manage alone is the most effective step.
Professional counsellor
Talk to a mental health professional or counsellor. Addiction counsellors can help you return to a healthy life with full confidentiality.
- 399 bd never encourages a player who has been harmed to place more bets.
- Self-exclusion requests are acted on promptly upon receipt, and no bonus or promotional messages are sent during this period.
- Any balance accumulated before account closure remains available for withdrawal.
- The support team handles any responsible gaming request without question.
- Account access is completely prohibited for anyone under 21.
Your privacy is protected
When you use responsible gaming features, none of your personal information is shared with third parties. Under our Privacy Policy, all player data is stored with the highest level of security and used only for necessary purposes.
Requesting self-exclusion or an account break does not indicate any fault or failure — it is a courageous and considered step. The 399 bd support team treats decisions like this with the utmost respect.
Always keep this in mind before playing: your entertainment budget is a fixed amount, and it is reasonable to stop when that amount runs out. Winning is not guaranteed, but staying responsible is always within your control.
Our live chat service is available around the clock to answer any gaming-related questions. You can also reach us by email: [email protected]
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming.