Your Privacy Is Our Responsibility
At 399 bd, protecting your personal information is our top priority. This policy explains in detail how we collect, store, and use your data.
1. Introduction and Scope
399 bd ("we", "us", or "platform") is an online gaming and betting service provider. This privacy policy ("policy") clearly describes how the personal information you provide while using our website and related services is handled.
This policy applies to all users of 399 bd who visit our website, register an account, make deposits or withdrawals, or use any of our services. By continuing to use our services, you are considered to have agreed to all the terms of this policy.
Users must be at least 21 years old to register and use the platform. We consciously avoid collecting or processing information from minors.
2. Information We Collect
399 bd collects two types of information from you — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
When you register, use our services, or contact our support team, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for identity verification)
- Mobile wallet details — bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
- Username and password
2.2 Information Collected Automatically
When you browse our site, certain information is stored automatically:
- IP address and device identifier
- Browser and operating system type
- Browsing activity, page visit times, and session data
- Information collected through cookies and similar tracking technologies
- Your transaction history and summary of gaming activity
3. Purposes for Using Your Information
There are specific and legitimate reasons behind collecting your information. 399 bd never uses your information for unnecessary or unauthorised purposes. The purposes for which we use your information:
- Creating and managing accounts and verifying identity
- Processing financial transactions including deposits and withdrawals
- Ensuring platform security and preventing fraud
- Providing 24/7 customer support in Bengali and English
- Maintaining our responsible gaming policy and ensuring user protection
- Improving services and resolving technical issues
- Complying with applicable laws and regulations
- Providing personalised experience and promotional information (only with your consent)
If we need to use your information beyond the stated purposes, we will notify you in advance and obtain fresh consent where required.
4. Data Protection and Security Measures
The security of your information is 399 bd's top priority. We use industry-standard security technologies and practices, which include:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Data stored on secure servers with restricted access
- Regular security audits and system monitoring
- Two-factor authentication (OTP) system
- Automated monitoring to detect unauthorised access
Please note, however, that no party can guarantee complete security on the internet. You are also responsible for keeping your account password and login details confidential.
5. Sharing Information with Third Parties
399 bd does not sell or rent your personal information. However, information may be shared with trusted third parties in certain circumstances:
5.1 Service Partners
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay may receive specific transaction-related information for payment processing. This information is used solely to complete the relevant transaction.
5.2 Game and Technology Providers
Our gaming platform uses software from many game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. Limited data necessary for managing the gaming experience may be processed with these partners.
5.3 Legal Obligations
We may be legally required to disclose information based on court orders, government directives, or valid requests from law enforcement agencies. In such cases, only the necessary information is provided.
Details about our third-party partnerships and their terms can be found on our terms and conditions page.
6. Cookie Policy
The 399 bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the user experience.
6.1 Types of Cookies We Use
- Essential Cookies: Required for login sessions and the basic functioning of the platform.
- Functional Cookies: Used to remember your preferences such as language selection.
- Analytics Cookies: Help improve services by reviewing how the site is used.
- Security Cookies: Used to detect and prevent fraud.
You can disable cookies by changing your browser settings. However, this may limit some features of the site.
7. Data Retention Period
Your information is retained only for as long as it is needed for the purpose it was collected. Specifically:
- Active account data — for as long as the account remains active
- Financial transaction records — for the period required by applicable law
- Some information may be retained for a limited period after account closure for legal or security reasons
- Certain information may be deleted upon your request, though this may not be possible if there are legal obligations to retain it
8. Your Rights
As a user of 399 bd, you have several important rights over your own information:
8.1 Access and Correction
You can log in to your account at any time to view and correct your stored information. If you are unable to do so yourself, contact our support team.
8.2 Request for Data Deletion
In certain circumstances you may request deletion of your information. However, it may not be possible to delete financial transaction records or information that is legally required to be retained.
8.3 Objection to Processing
You may object to marketing communications or certain types of data processing. If your request is reasonable, 399 bd will make every effort to comply.
To exercise these rights or for any questions, contact our support team via live chat or email.
9. Responsible Gaming and Data Protection
399 bd believes that data protection and responsible gaming go hand in hand. Our system monitors your gaming activity and provides relevant support if unusual or concerning patterns are identified.
We use your gaming and financial information to provide personalised limit-setting and self-exclusion options. To learn more, read our responsible gaming policy — it contains information on protection tools and support.
10. Protection of Children and Minors
399 bd's services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If a parent or guardian becomes aware that a minor has submitted information on our platform, please contact us immediately — we will promptly arrange for that information to be deleted.
11. Links to Other Sites
The 399 bd platform may contain links to third-party websites. 399 bd is not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any third-party site before visiting it.
12. Policy Changes and Notifications
This privacy policy may change from time to time due to business changes, addition of new services, or legal requirements. For significant changes, we will notify you in advance by email or through the platform.
Continuing to use 399 bd's services after a policy change will be considered as consent to the new policy. We therefore recommend reviewing this page regularly.
13. Contact Us
If you have any questions, concerns, or requests about this privacy policy, you can contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Chat directly from any page on the platform — active 24/7
To learn more about us, visit our about page, where we outline the platform's goals and values.